NeuralPaint Support

Contact

For questions about NeuralPaint, privacy or data deletion, email support@satoapps.com.

To help us answer, include your device and OS version and the app version, and a screenshot or the approximate date and time if the problem is about a specific action.

Frequently asked questions

How do I cancel NeuralPaint PRO?

On iOS: Settings > your name > Subscriptions > NeuralPaint. Deleting the App does not cancel it.

Where does my photo go?

To apply a filter, the photo you select is sent to our server. See the Privacy Policy.

The filter does not finish or an error is shown.

Check your internet connection and try again later. If it keeps failing, email us with your device, OS version, app version and the approximate time.

How do I turn off tracking for ads?

iOS: Settings > Privacy & Security > Tracking. Android: Settings > Google > Ads.

How do I ask for my data to be deleted?

The App has no account. Email us with the app version and the approximate date and time you used it, and we will delete the copies we can identify. See the Privacy Policy.